FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–2 business days. US delivery typically takes 5–7 business days. You'll receive a tracking number by email as soon as your order ships.

How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order size — you'll always see the exact cost before paying.

Can I track my order?
Yes! Once your order ships, we'll email you a tracking link so you can follow it every step of the way.

Can I change or cancel my order?
We can modify or cancel orders within 12 hours of purchase. Contact us as soon as possible at brightvalleypress@gmail.com.

Sizing & Products

How do I choose the right size?
Our shoes run true to US sizing. If you're between sizes or prefer a roomier fit, we recommend sizing up half a size. Each product page includes specific fit notes.

Are your orthopedic boots suitable for wide feet?
Yes — our Anna boots feature a roomy toe box designed for wide feet, bunions and sensitive toes.

Returns & Refunds

What is your return policy?
We offer 30-day returns. If you're not happy with your order, contact us within 30 days of delivery for a return or exchange. Items must be unworn and in original packaging.

When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days after we receive your return.

Payment & Security

What payment methods do you accept?
We accept all major credit and debit cards, as well as the express checkout options shown at checkout.

Is my payment information secure?
Absolutely. All transactions are processed through Shopify's encrypted, PCI-compliant checkout. We never store your card details.